I wish to make a complaint, what should I do?

We value your business and want to ensure you are entirely satisfied with the service you receive. We take any complaint very seriously and any complaint will be escalated internally to find a resolution.

Should you have any cause for complaint, please contact us in the first instance and a member of our team will acknowledge your complaint and investigate. Where it is necessary this will be escalated and you will be sent a full response within 5 working days.

Our contact details:

Email: [email protected]
Telephone: 02380 381979

We will always seek to resolve complaints internally, but there may be instances when we cannot reach an agreeable solution. After following all of the steps in our complaints procedure, you have the right to refer your complaint to the Financial Ombudsman Service if you are an eligible complainant.

The Financial Ombudsman contact details:
Address: The Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR
Email: [email protected]
Website: www.financial-ombudsman.org.uk
Telephone: 0845 080 1800